Privacy Policy

1. Information We Collect

cv6 collects personal information that is necessary to deliver a safe, compliant, and enjoyable gaming and betting experience for players across Bangladesh. The categories of information we collect fall into two broad groups: information you provide directly, and information we collect automatically.

Information You Provide Directly

When you register an account, make a deposit or withdrawal, contact support, or otherwise interact with the cv6 platform, you may provide:

• Full name, date of birth, and gender
• Email address, phone number, and residential address (including city — Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, etc.)
• Username and password for your cv6 account
• Payment method details such as bKash mobile number, Nagad account, Rocket number, Upay credentials, or bank account details (Dutch-Bangla Bank, City Bank, BRAC Bank, etc.)
• Identity verification documents (National ID, passport, or driving licence) when required for KYC compliance

Information Collected Automatically

When you access our platform, our systems and third-party analytics tools may automatically collect certain technical and behavioural data, including:

• IP address, device type, browser type, and operating system
• Pages visited, time spent on each page, and click and scroll patterns
• Game session data including bets placed, game outcomes, and wagering history

2. How We Use Your Information

cv6 processes your personal data for specific, legitimate purposes. We do not use your information for any purpose other than those listed below unless we obtain your additional consent or are required to do so by law:

• To create and manage your player account, verify your identity, and maintain account security
• To process deposits and withdrawals through bKash, Nagad, Rocket, Upay, Visa, and Mastercard
• To deliver our gaming and betting services, including live casino, cricket betting, and slots
• To send you account-related notifications, transaction confirmations, and security alerts
• To fulfil our responsible gaming obligations and enforce age verification (players must be 21 years or older)
• To improve platform performance, personalise your experience, and conduct internal analytics and research

Where we rely on your consent to process data, you have the right to withdraw that consent at any time by contacting our support team. Withdrawing consent will not affect the lawfulness of processing carried out before the withdrawal.

3. Payment Data and Financial Information

cv6 takes the security of financial data with the highest level of seriousness. When you make deposits or request withdrawals through your preferred payment method, relevant transaction data is processed in order to complete those operations accurately and securely.

We work with the following payment partners to facilitate transactions for our Bangladeshi players:

• Mobile financial services: bKash, Nagad, Rocket, Upay
• International card networks: Visa and Mastercard
• Bank transfers via Dutch-Bangla Bank, City Bank, BRAC Bank, Sonali Bank, Islami Bank, and other local partners

cv6 does not store your full card numbers or mobile banking PINs on our servers. All payment data is handled according to applicable security standards to ensure your financial details remain protected at all times.

4. Cookies and Tracking Technologies

cv6 uses cookies and similar tracking technologies to enhance platform functionality, remember your preferences, maintain your login session, and analyse user behaviour to improve our services. By continuing to use our platform, you consent to our use of cookies as described below.

Types of Cookies We Use

We use essential cookies (required for basic platform operation and security), functional cookies (to remember your language and session preferences), and analytics cookies (to understand how users interact with our platform and identify areas for improvement). Essential cookies cannot be disabled as they are fundamental to the operation of the platform.

Managing Your Cookie Preferences

You can manage or disable non-essential cookies through your browser settings at any time. However, please note that disabling certain cookies may affect the performance and functionality of the cv6 platform, including your ability to stay logged in or access certain features. Refer to your browser's help documentation for instructions on managing cookies.

5. Sharing Your Information

cv6 does not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information in the following limited circumstances:

• With payment processors and financial service providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard) solely for the purpose of completing your transactions
• With game software providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, Microgaming) to enable game delivery and session integrity
• With fraud detection and security service providers who help us protect the platform and our players from unauthorized access and abuse
• Where required by applicable law, regulation, court order, or government authority — for example, to comply with anti-money laundering (AML) or know-your-customer (KYC) obligations

All third parties who receive data from cv6 are contractually obligated to keep your information confidential and to use it solely for the permitted purpose.

6. Data Retention

cv6 retains your personal data only for as long as it is necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or regulatory reporting requirements. For active player accounts, data is retained for the duration of your account and for a reasonable period thereafter.

When your data is no longer required, we will delete or anonymise it in a secure manner. If deletion is not immediately possible (for example, because data is stored in backup archives), we will securely isolate your data from further processing until deletion is possible. You may contact our support team to request earlier deletion subject to applicable legal obligations.

7. Your Rights as a User

cv6 respects your right to control your personal data. Subject to applicable law, you have the following rights regarding the information we hold about you:

• Right of Access — you may request a copy of the personal data we hold about you
• Right of Rectification — you may ask us to correct inaccurate or incomplete data
• Right of Erasure — in certain circumstances you may request deletion of your personal data
• Right to Restrict Processing — you may ask us to limit how we use your data in certain situations
• Right to Data Portability — you may request your data in a structured, machine-readable format where technically feasible

To exercise any of these rights, please contact our support team at [email protected] with your full name, registered email address, and a clear description of your request. We will respond within a reasonable timeframe and no later than 30 days.

8. Security of Your Data

cv6 implements a range of technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include SSL (Secure Sockets Layer) encryption for all data transmissions, secure server infrastructure, access controls limiting who within our organisation can view your data, regular security audits, and staff training on data handling procedures.

While we employ industry-standard security practices, no online platform can guarantee absolute security. We encourage you to use a strong, unique password for your cv6 account, never share your login credentials with anyone, and contact our support team immediately if you suspect any unauthorised access to your account.

9. Third-Party Links and Services

The cv6 platform may reference third-party services (such as payment processors or game providers) whose own privacy practices may differ from ours. cv6 is not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of our platform. This Privacy Policy applies exclusively to data collected and processed by cv6 directly.

10. Changes to This Privacy Policy

cv6 reserves the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon publication on this page. The "Last Updated" date at the top of this policy will be revised to reflect the date of the most recent changes. We encourage you to review this page periodically to stay informed about how we protect your information.

If we make material changes to this policy that affect how we handle your personal data in a significant way, we will make reasonable efforts to notify you — for example, by displaying a prominent notice on the platform or sending you a notification to your registered email address.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way cv6 handles your personal data, please do not hesitate to reach out to our support team. We are committed to addressing your concerns promptly and transparently.

Our support team is available around the clock to assist players from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and all across Bangladesh.

Email: [email protected]